astonbet Privacy Policy

This page describes what we collect when you use astonbet and how we keep that data protected. Our privacy practices apply to all account holders across our platform—whether you are using live-dealer tables, slots, sportsbook, or esports markets. We collect personal information during registration and Know Your Customer (KYC) verification, gameplay data during your sessions, and payment information when you deposit or withdraw funds.

We at astonbet are committed to transparency about our data practices. This policy explains what information we collect, how we use it, who we share it with, and what rights you hold over your data. We comply with applicable data protection law in the jurisdictions where we operate. Our approach prioritizes account security and fraud prevention while respecting user privacy.

If you have questions about our data handling after reading this policy, contact our support team through the channels outlined in the final section.

What Data We Collect

We collect information in three primary contexts. During account registration, we gather your email address, username, password (encrypted), and basic profile information. For KYC verification, we require government-issued ID (passport, national ID card, driver's license), proof of address (utility bill or bank statement), and date of birth. These documents confirm your identity and eligibility under applicable law in your jurisdiction.

During gameplay on astonbet, we record game history, bet amounts, bet outcomes, and the timestamp of each action. This data helps us detect irregular activity, identify potential fraud, and resolve disputes if questions arise about account activity. We do not record audio or video from your device; we only track activity within our platform.

When you deposit or withdraw funds, we collect payment information through our payment gateway partners. We do not store your credit card number, bank account details, or wallet credentials on our servers. Instead, this information is transmitted directly to your payment provider (QRIS processor, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) through encrypted channels. We receive only a confirmation token once payment is processed.

How We Use Your Data

We use personal information primarily to operate your account and deliver astonbet services. Your email enables login, password recovery, and account notifications. Your KYC documents verify eligibility and prevent fraudulent account creation. Your gameplay history ensures game integrity and allows us to investigate disputes or suspicious patterns.

Payment information is used solely to process deposits and withdrawals through your chosen method. We retain payment records to reconcile transactions and comply with financial regulations in our operating jurisdictions. We never use your payment data for marketing or third-party services.

We analyze aggregated, anonymized gameplay data to improve platform performance, identify technical issues, and enhance user experience. This analysis does not involve tracking individual players; we examine trends across our entire player base. For example, we might analyze which games are most popular during Idul Fitri or Idul Adha, or which payment method settlement times create the most support tickets, but we do not profile individual players.

Third-Party Data Processors

astonbet works with service providers to deliver our platform. These processors include:

• Payment processors: mobile banking providers, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) process your deposit and withdrawal requests. We share only the minimum information required to complete transactions.
• Cloud hosting providers: Our servers may be located outside Indonesia. Data transfers are encrypted and comply with applicable law. These providers are contractually bound to confidentiality.
• Identity verification services: We may use third-party vendors to verify KYC documents and detect fraudulent submissions. These vendors process your identity information under strict confidentiality agreements.
• Fraud and security services: We use automated tools to detect irregular patterns that suggest account compromise, money laundering, or fraud. These services analyze transaction histories but do not retain personal data longer than necessary.

We do not sell your personal data to third parties. We do not share your information with marketing agencies, data brokers, or unrelated businesses. Information is shared only when required by law (such as anti-money-laundering regulations) or necessary to deliver astonbet services.

Cookies and Tracking

Our platform uses cookies to maintain your login session, remember your language preference, and store your table stake preferences. These are functional cookies necessary for astonbet to operate. We do not use cookies to build profiles about your browsing habits or track you across other websites.

You can disable cookies through your browser settings, though doing so may prevent astonbet from functioning correctly. We do not use third-party tracking pixels or analytics services that follow you beyond our platform. Any analytics we use are privacy-focused and do not identify individual users.

Data Retention and Deletion

We retain your KYC documents and personal information for the duration of your account plus a minimum of five years after account closure. This retention period complies with anti-money-laundering and financial record-keeping regulations. Gameplay history is retained for a minimum of two years to investigate potential disputes.

If you close your astonbet account, your account balance must be withdrawn or forfeited before deletion proceeds. Once account closure is confirmed, we anonymize personal data but retain transaction records where required by law. You may request full data deletion after our legal retention period expires; contact our support team to initiate this process.

Security Measures

We protect your data using industry-standard encryption (TLS 1.2+) for all data in transit. Passwords are hashed and salted, never stored in plaintext. Server infrastructure employs firewalls, intrusion detection systems, and regular security audits. We do not guarantee absolute security—no online system is entirely immune to breach—but we undertake reasonable measures to prevent unauthorized access.

We monitor our systems for suspicious activity 24/7. If we detect unauthorized access to your account, we will attempt to contact you immediately through your registered email. You are responsible for keeping your password secure and your email address updated. Enable two-factor authentication if available to add an additional security layer.

Cross-Border Data Transfer

astonbet operates internationally. Your data may be processed on servers located outside Indonesia. These transfers are protected by encryption and contractual safeguards ensuring data protection standards equivalent to those in your jurisdiction. By using astonbet, you consent to such transfers where necessary to deliver our services.

Your Privacy Rights and Contact

You hold several rights over your personal data. You may request access to information we hold about you; we will provide this within a reasonable timeframe. You may request correction of any inaccurate information or deletion of data no longer necessary. You may request a portable copy of your data or object to certain processing activities.

To exercise these rights, contact our support team through the Help Centre or your account settings. Submit your request in writing with clear identification of what you seek. We will respond within ten business days or as required by applicable law. If you are a resident of Jakarta, Surabaya, Bandung, Medan, or Semarang and believe we have violated your privacy rights, you may also file a complaint with your local data protection authority.

We at astonbet review this privacy policy periodically. Material changes will be communicated through email or account notification. Continued use of astonbet after policy changes constitutes acceptance of those changes. This policy was last updated on the date shown below and reflects our current data practices across all astonbet services—live-dealer tables, slots, sportsbook, and esports markets.

Contact Information for Privacy Inquiries

If you have questions about our privacy practices, wish to exercise your data rights, or need to report a privacy concern, reach out through the following channels:

• In-app support chat: Available during business hours for general privacy questions.
• Email: Submit formal data requests (access, deletion, portability) via email through your account dashboard. Response window: ten business days.
• Account settings: Update your email, contact preferences, and data within your profile area.

For urgent privacy or security concerns—such as suspected account compromise—contact support immediately. Mark your request as urgent, and our team will prioritize response within one business day.

Our commitment to privacy is ongoing. We recognize that trust underpins every astonbet transaction, from your first deposit through QRIS or e-wallet to your final withdrawal. This policy reflects that commitment and our willingness to be transparent about how we protect your information.